Effective Date: October 13, 2026

This Privacy Policy explains how EZFeed, doing business as Spencer Bro’s Feed (“Spencer Bro’s Feed,” “Company,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website, purchase products, request services, communicate with us, or participate in our text messaging program.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Mailing, billing, or delivery address
• Email address
• Telephone or mobile number
• Account and order information
• Delivery instructions
• Communications you send to us
• Text messaging consent records and preferences
• Payment-related information
• Information submitted through website forms

We may also collect certain technical information when you use our website, such as browser type, device information, IP address, pages visited, and cookie-related information.

How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Schedule and complete deliveries
• Provide customer support
• Send order, account, and delivery communications
• Administer our text messaging program
• Maintain records of messaging consent and opt-out requests
• Process payments
• Improve our website, products, and services
• Prevent fraud and protect our business
• Comply with legal and regulatory obligations
• Send promotional communications when you have provided the required consent

SMS and MMS Messaging

Spencer Bro’s Feed may offer an SMS or MMS messaging program to customers who voluntarily opt in.

Messages may include order confirmations, delivery updates, delivery reminders, route announcements, account or payment reminders, customer service communications, product availability information, and promotional offers when separately authorized.

Providing a mobile number does not, by itself, enroll you in recurring promotional text messages.

Promotional or recurring automated text messages are sent only when you have affirmatively opted in.

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP.

For assistance, reply HELP.

Consent to receive marketing text messages is not a condition of purchasing any product or service.

Mobile Information and Messaging Consent

We do not sell or share your SMS opt-in data, mobile information, or messaging consent with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or share mobile telephone numbers, text messaging originator opt-in data, or text messaging consent information with third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be shared with service providers that help us operate our communications, order management, delivery, customer service, payment, or text messaging systems.

These service providers may use the information only as necessary to perform services on our behalf and may not use it for their own marketing purposes.

Text messaging opt-in data and consent will not be shared with third parties for purposes unrelated to providing the services associated with the text messaging program.

Service Providers

We may use third-party service providers to support our business operations, including:

• Website hosting
• Payment processing
• Order management
• Delivery coordination
• Analytics
• Communications
• Text messaging

These providers may receive personal information only to the extent reasonably necessary to perform services on our behalf.

Our telecommunications or text messaging providers may process your mobile number, message content, consent status, delivery information, and opt-out requests in order to transmit and administer text messages.

Payment Information

Credit and debit card transactions may be handled through external payment processors.

We do not intend to directly store complete payment card numbers on our website servers.

Payment processors maintain their own security and privacy practices, and your use of their services may be subject to their respective terms and privacy policies.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information in our possession.

Access to personal information is limited to employees, contractors, and service providers who reasonably need access to perform their duties.

Sensitive information transmitted through our website may be protected using encryption technology when appropriate.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember preferences
• Understand website usage
• Support analytics or advertising

Some cookies may be temporary session cookies, while others may remain on your device.

You may configure your browser to block, restrict, or delete cookies. Disabling cookies may affect the functionality of certain portions of the website.

Contact Forms and Customer Communications

When you contact us through a website form, email, phone call, text message, or other communication channel, we may retain the information you provide for purposes such as:

• Responding to your inquiry
• Providing customer service
• Processing an order
• Coordinating a delivery
• Maintaining business records
• Handling follow-up questions

Submitting a contact form or providing a telephone number does not automatically enroll you in recurring marketing text messages.

Marketing enrollment requires separate affirmative consent.

Disclosure of Information

We may disclose personal information when reasonably necessary to:

• Fulfill an order or provide a requested service
• Work with service providers acting on our behalf
• Process payments
• Comply with a subpoena, court order, law, or legal process
• Protect our rights, customers, employees, property, or safety
• Investigate fraud, security incidents, or violations of our Terms
• Complete a merger, acquisition, sale, financing, restructuring, or transfer of some or all of our business assets

Mobile telephone numbers and text messaging consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Email Communications

When you voluntarily provide an email address, we may use it for:

• Order information
• Delivery updates
• Account notices
• Customer service
• Other communications related to your relationship with Spencer Bro’s Feed

Where required, we will provide a method for unsubscribing from promotional email messages.

Children’s Privacy

Our website and services are not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy policies, security, availability, or practices of third-party websites.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically.

Changes become effective when the revised Privacy Policy is posted on our website, unless another effective date is stated.

The effective date shown at the top indicates when this Privacy Policy was most recently updated.

Contact Us

Questions about this Privacy Policy, our privacy practices, or our text messaging program may be directed to:

EZFeed d/b/a Spencer Bro’s Feed
555 South State Street
Orderville, Utah 84758
Phone: 435-393-0043
Email: office@spencerbrosfeed.com